Welcome to the CRYPTAS Support Portal

Through our online support portal, you can submit your support requests directly to us. Each request is assigned a unique ticket number. Using the ticket number, you can track the status of open tickets. A valid email address is required to open a ticket.

General support requests or technical requests from Cryptoshop customers, Amazon Marketplace customers, and users or customers without a support contract will be handled on a best-effort basis during business hours. We ask for your understanding that we cannot provide guaranteed response times or assistance in every case.

Do you have a CRYPTAS Service Level Agreement (Premium SLA or Standard SLA)? If so, please submit your request via our CRYPTAS Premium Support: premiumsupport.cryptas.com
Open a New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Open a New Ticket
Check Ticket Status
We provide archives and history of all your current and past support requests complete with responses.
Check Ticket Status
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