Welcome to the CRYPTAS Support Center

Through our online support portal, you can direct your support inquiries directly to us. Inquiries from support contract customers - standard or premium support contracts - are answered according to the specific conditions (SLA) of the contract (response times, etc.)

General support requests or requests from users or customers without a support contract are treated according to the best-effort principle during working days in Austria. We ask for your understanding that we can not guarantee any response or reaction times here, as well as assistance in any case.

Each support request is assigned a unique ticket number that you can use to track the status of open tickets. To open a ticket, a valid e-mail address is required.